Some customers have resolved this issue by following one of these methods. We suggest trying them out, one at a time.
1. Run the AnywhereUSB Configuration Utility, click "File / Preferences", check "Use Microsoft Device IDs", click Save, Disconnect from the AnywhereUSB then Connect to the AnywhereUSB. Note that this option is only applicable to newer AnywhereUSB driver versions, so you may need to update the AnywhereUSB driver to the latest version first, which you can get from our support site.
2. Disable DEP (Data Execution Prevention), a security feature of modern Windows Operating Systems.
3. Go into the BIOS of the PC and disable the parallel port, if it's not actually being used, of course. Note that virtual machines have BIOS's and even if the physical PC that the virtual machine is running within doesn't have a physical parallel port, the option still may be in the BIOS.
4. Add the dongle as a "permitted device" by carefully following the "AnywhereUSB Permitted Device List" instructions in the Appendix of the AnywhereUSB Installation guide. Add the dongle specifically, based on its PID/VID. Note that this option is only applicable to newer AnywhereUSB driver versions, so you may need to update the AnywhereUSB driver first, to the latest version, which you can get from our support site.
If none of these suggestions help, you may want to do a "sanity check" by testing out the dongle with it connected directly to the host PC, bypassing the AnywhereUSB, to try to narrow down the issue. If that scenario also doesn't work, then something else (other than the AnywhereUSB) is most likely at fault. Since typical "AnywhereUSB and dongle" applications use virtual machines, you may need to use a different physical PC in order to perform that test.
1. Run the AnywhereUSB Configuration Utility, click "File / Preferences", check "Use Microsoft Device IDs", click Save, Disconnect from the AnywhereUSB then Connect to the AnywhereUSB. Note that this option is only applicable to newer AnywhereUSB driver versions, so you may need to update the AnywhereUSB driver to the latest version first, which you can get from our support site.
2. Disable DEP (Data Execution Prevention), a security feature of modern Windows Operating Systems.
3. Go into the BIOS of the PC and disable the parallel port, if it's not actually being used, of course. Note that virtual machines have BIOS's and even if the physical PC that the virtual machine is running within doesn't have a physical parallel port, the option still may be in the BIOS.
4. Add the dongle as a "permitted device" by carefully following the "AnywhereUSB Permitted Device List" instructions in the Appendix of the AnywhereUSB Installation guide. Add the dongle specifically, based on its PID/VID. Note that this option is only applicable to newer AnywhereUSB driver versions, so you may need to update the AnywhereUSB driver first, to the latest version, which you can get from our support site.
If none of these suggestions help, you may want to do a "sanity check" by testing out the dongle with it connected directly to the host PC, bypassing the AnywhereUSB, to try to narrow down the issue. If that scenario also doesn't work, then something else (other than the AnywhereUSB) is most likely at fault. Since typical "AnywhereUSB and dongle" applications use virtual machines, you may need to use a different physical PC in order to perform that test.
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